Thank you for your purchase. We hope you are satisfied with your order. If, however, you are not completely satisfied, you may be eligible to return the item for a refund or store credit, subject to the terms set out below.

1. Eligibility for Returns

1.1 Returns are accepted within thirty (30) days from the date of purchase.
1.2 Returned items must be unused, undamaged, and in new, resalable condition, including all original packaging, components, accessories, manuals, and documentation.
1.3 We reserve the right to refuse returns that do not meet these requirements or to apply a reasonable restocking fee, at our discretion.
1.4 Special orders, including customised products or items sold outside standard retail pricing, are non-returnable unless faulty.

2. Return Authorisation Required

2.1 All returns require prior approval and a valid Return Merchandise Authorisation (RMA) number.
2.2 To request an RMA, you must contact our Customer Service team at hello@veraco.co.uk before returning any item.
2.3 Items returned without an RMA number may be refused, returned to the sender, or processed subject to administrative deductions.

3. Return Procedure

3.1 Once an RMA is issued, the item must be securely packaged in its original packaging or in packaging providing equivalent protection.
3.2 You are solely responsible for ensuring the item is packaged adequately to prevent damage during transit.
3.3 Return shipping costs are the responsibility of the customer.
3.4 We strongly recommend using a trackable shipping service and retaining proof of postage. Veraco Ltd accepts no liability for returns lost or damaged in transit.

Return Address

Veraco Ltd
Bunker 166
Argoed
Kinnerley
Oswestry
SY10 8DH
United Kingdom

4. Inspection and Refunds

4.1 Once your return has been received, it will undergo inspection to verify eligibility under this policy.
4.2 Please allow up to fourteen (14) days from receipt for inspection and processing.
4.3 Approved refunds will be issued to the original form of payment used for the purchase.
4.4 Refund timing may vary depending on your bank or payment provider; please allow 5–10 business days for funds to appear after processing.
4.5 Refunds will be issued only for the value of the product. Shipping charges, if applicable, are non-refundable unless required by law.

5. Defective or Damaged Goods

5.1 If your product arrives damaged or is believed to be defective, you must notify us within 7 days of delivery at hello@veraco.co.uk.
5.2 A Returns Form and further instructions will be provided.
5.3 Veraco Ltd reserves the right to repair, replace, or refund defective items in accordance with applicable consumer law.

6. Exclusions

6.1 Customised products, special orders, or items sold as clearance are non-returnable, except where defective.
6.2 Products showing any signs of use, installation, damage, or alteration are not eligible for return.
6.3 Consumables are not eligible for return unless faulty.

7. Applicability

7.1 The 30-day return policy applies only to direct retail customers purchasing from Veraco Ltd.
7.2 This policy does not apply to trade partners, distributors, or wholesale customers.
7.3 For trade customers, all purchases are made on a firm sale basis, and returns are not accepted, unless otherwise agreed in writing by Veraco Ltd.

8. Questions

If you have any questions regarding this Return Policy, please contact: hello@veraco.co.uk